Newsletter
  • Get a newsletter digest every Friday:
Contact

Send me feedback, tips, bug reports, and anything else:

About me and the blog

My name is Marcin Wichary (he/him). I’ve worked as a UX designer, typographer, front-end person, and manager at Google, Medium, and Figma. I’ve also written a book about keyboards and typing, gave talks, and published essays about design, typography, and technology.

Unsung is my blog about software craft and quality.

More info about Unsung

Send me feedback, tips, bug reports, and anything else:

More info about Unsung

“It took months to find appliances that didn’t need apps to function.”

The Ringer journalist Brian Phillips asked on Bluesky:

I’m working on a column about the tech annoyances that drive us crazy, and I want it to be as universal as possible, so tell me yours!

E.g. scanning a QR code to read a menu, never receiving the one-time passcode they supposedly texted you, “verify you’re human” by IDing tiny motorcycles, etc.

There are already many responses. I am drafting behind Phillips before he even writes his essay, because I like occasionally checking in with people this way. Not just for commiserating; perhaps scanning the answers will also give you some inspiration, or validation, or quotes for something you can push to make better, wherever you are.

Some patterns I noticed:

  • A lot of logging in woes: password requirements, bouncing people from apps to web to log in, login flows forgetting context, “I trusted this device” settings you cannot trust.
  • “Local news websites that crash under the weight of all their pop-up ads and auto-play videos.” This post had a great take:

The way super sketchy bootleg websites used to look (written in questionable English, 2/3 of the window overtaken by ads, constant popups and redirects, incorrect information more often than not) is just how all websites are now.

  • Hatred of QR codes, or perhaps what they represent: needing to install an app, removing people out of the equation, introducing phones where they weren’t needed before.
  • Surprisingly little AI. Is that because of the audience or the way the question was phrased?

Also, this little beauty:

My toaster says to unplug when not in use. It also has a digital clock that resets when I unplug it.